Volume 24 Issue No.4
October December 2017

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Special Issue on the 12th SIMSR Global Marketing Conference, Mumbai, 9-10 February 2017

Following are the contents of South Asian Journal of Management
Volume 24 Issue No. 4, October December 2017

Vilasini Jadhav and Monica Khanna
A Demographic Study of Online Buying Behavior among College Students in Mumbai, India
11
Pradeep Kumar, Sasadhar Bera and Shibashish Chakraborty
An Examination of the Association between Service Convenience Flexibility in Healthcare Delivery Systems and Patient Satisfaction
35
Rahul Mulay and Vandana Tandon Khanna
A Study on the Relationship between the Voice of Customer with the Cost of Quality in Processes of Professional Higher Education Institutions
55
Bula Hannah Orwa, Edward Tiagha and Muruku Waiguchu
An Assessment of the Influence of Technology and Innovation on Performance of Women Small Scale Entrepreneurs (SSEs) in Nairobi, Kenya
73
Hemangi Bhalerao and Kiran Sharma
The Impact of Emotional Intelligence on Customer Satisfaction and Repeat Buying Behavior among Young Consumers: An Assessment of the Moderating Role of Dental Health Consciousness
88
Hardeep Singh and Sanjog Singh Ahuja
Improving FMCG Distribution in Peripheral Areas of Emerging Smart Cities: The Case of Gurgaon (Gurugram), India
109
Mohan B Rao and S N V Sivakumar
Value Marketing Strategy for After Sales Service of Select White Goods Using the Value Gap Model: An Assessment of Consumers in Delhi and Mumbai, India
122

Research Note
Hory Sankar Mukerjee and U Devi Prasad
Definitions of Project Success in Implementation of Customer Relationship Management (CRM) Information Technology (IT) Solutions: Perspectives of Consultants from India

142
Book Reviews 158


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