Volume 17  Issue No.1
January - March 2010


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              Following is the contents of South Asian Journal of Management  
                                      
Volume 17 Issue 1 : January - March 2010


Christian Friedrich and Eslyn Isaacs
Service Delivery to SMMEs:
A Pilot Study of SMMEs in the Western Cape, South Africa

7

Neera Jain and Shoma Mukherji
The Perception of ‘Glass Ceiling’ in Indian Organizations:
An Exploratory Study
23
Madhurima Deb and Kavita Chavali
Significance of Trust and Loyalty During Financial Crisis:
A Study on Customer Behavior of Indian Banks
43
Vibhava Srivastava and Tanuj Nandan
A Study of Perceptions in Society Regarding
Unethical Practices in Advertising
61
Mohammad Ziaul Hoq, Nigar Sultana and Muslim Amin
The Effect of Trust, Customer Satisfaction and Image
on Customers’ Loyalty in Islamic Banking Sector
70
Research Note
Deepak K Srivastava
Impact of MFA Phase-Out on Indian Textiles and Clothing Exports:
A Shift Share Analysis Approach
94

Case Study
Biju Varkkey and Roshini Joy
Direct Sales Force at Aviva Life Insurance Co. India

99

 

Book Reviews 121


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